PRIVACY POLICY

1.     This website (“Site”) is operated by Funmi Limited, a company registered in England with registration number 09219711.

2.     We are committed to protecting and respecting your privacy and this Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you ("personal information").

Who is responsible for the use of your personal information

3.     Funmi Limited, is the controller of the personal information we hold about you in connection with your use of the Site. This means that Funmi Limited determines and is responsible for how your personal information is used.

Personal information we collect from you when you use the site, contact us or purchase products and how we use it

4.     We collect personal information that you voluntarily submit directly to us when you use the Site. This can include information you provide to us when you order and pay for a product through our Site, correspond with us by phone, e-mail or otherwise in relation to the Site or our products, submit reviews or subscribe to our mailing lists, or other forms of marketing communications.

5.     We will indicate to you where the provision of certain personal information is required in order for us to process your order, respond to your query or otherwise provide you with a functionality of the Site. If you choose not to provide such personal information, we may not be able to process your order, provide support or respond to your other requests.

6.     When you use the Site, the categories of information we collect may include:

a)     the type and quantity of products you order;

b)    your contact details, such as your name, email address and phone number;

c)     your delivery address;

d)    your payment details, such as your method of payment and billing address;

e)    your preferences as to how we communicate with you and how our Site is displayed; and

f)      the content of any queries or requests you submit to us.

We use this information to process any orders you place through our Site, to address your questions and concerns, to contact you and to help us develop new products and services.

How long will we store your personal information

7.     We will usually store the personal information we collect about you for no longer than necessary for the purposes for which it was collected, in accordance with our legal obligations and legitimate business interests.

8.     We may, however, need to retain your personal information for longer if we are required to do so by law.

Recipients of personal information

9.     We may also share your personal information with service providers and advisors: we may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing professional services, such as legal and accounting services, mailing, email or chat services, fraud prevention, web hosting, or providing analytic services.

Marketing and Advertising

10.  From time to time we may contact you with information about our products and services, including sending you marketing messages and asking for your feedback on our products and services.

11.  Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.

12.  We will only send you marketing messages if you have given us your consent to do so. You can update your preferences about the emails you receive from us at a later date, including withdrawing your consent, by clicking on the link at the bottom of our marketing emails.

Storing and transferring your personal information

13.  Security. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on secure servers. We will never send you unsolicited emails or contact you by phone requesting your account ID, password, credit or debit card information or national identification numbers.

14.  International Transfers of your Personal Information. The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third party service providers have operations. If you are located in the UK or European Economic Area ("EEA"), your personal information may be processed outside of the UK or EEA including in the United States.

15.  In the instance of such a transfer, we ensure that:

a)     the personal information is transferred to countries recognised as offering an equivalent level of protection; or

b)    the transfer is made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission or UK Information Commissioner.

If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of this Privacy Policy.

Your rights in respect of your personal information

16.  In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

a)     Right of access. You have the right to obtain:

i)      confirmation of whether, and where, we are processing your personal information;

ii)     information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;

iii)   information about the categories of recipients with whom we may share your personal information; and

iv)   a copy of the personal information we hold about you.  

b)    Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.

c)     Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.

d)    Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.

e)    Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.

17.  You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

18.  If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.

19.  You may also review and edit some of the personal information you have submitted to us through the appropriate functionality on the Apps.

20.  Due to the confidential nature of data processing we may ask you to provide proof of identity when exercising the above rights. This can be done by providing a scanned copy of a valid identity document or a signed photocopy of a valid identity document.

21.  We will seek to respond to any request relating to your rights within one month of receipt of such request.

22.  Where, given the complexity of the claim or the number of requests received, the above deadline cannot be met, we will inform you of the extended deadline in which we will respond to your request. Such extension may not be more than two months from the date on which we notify you that an extension is required.

23.  Where we do not follow up on your request, we will inform you within the one month of the grounds on which we have based our decision and of your right to refer a complaint to your national data protection authority.

Cookies used on our website

24.  Our Site uses cookies to distinguish you from other users of our Site.

25.  We use the following types of cookies:

a)     Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to use a shopping basket or pay for products through our Site.

b)    Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. We may use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Site and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout.

26.  The cookies we use are designed to help you get the most from our Site but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse all cookies you may not be able to use the full functionality of our Site. These settings will typically be found in the "options" or "preferences" menu of your browser. In order to understand these settings, please use the "Help" option in your browser for more details.

27.  If you would like to find out more about cookies and other similar technologies, please visit www.allaboutcookies.org

Changes to this policy

28.  We may update this Privacy Policy from time to time so you should review this page periodically. When we change this Privacy Policy in a material way, we will update the "last modified" date at the end of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

Notice to you

29.  If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the Site. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.

Contacting us

30.  Please contact support@shopfunmi.com if you have any questions, comments and requests regarding this Privacy Policy.

31.  If we are unable to deal with any issues you raise with us, you also have the right to lodge a complaint with your national data protection authority. Further information about how to contact your local data protection authority is available at https://ico.org.uk/. 

32.  This Privacy Policy was last modified on 19th November 2021.